Hema Gold Coast & Region Map

If you wish to exchange an item or apply for a store credit please do so within seven (7) days of your original purchase. 

Due to health regulations there is no refund or exchange on underwear or socks.

There is no exchange or returns on bows and arrows under any circumstance unless covered by a manufacturers warranty.

Items you are returning for exchange or credit  must be unworn, unwashed, undamaged with the original packaging and tags attached. We have the right to refuse if any items are deemed unsuitable for re-sale. 

In cases where issues with products are minor we will discuss the issue with the relevant supplier before making a decision on whether to repair, replace or refund the value of the item.

You can choose to refund or exchange if an item has a major problem. This is when the item;

• Has a problem that would have stopped someone from buying the item if they had known about it;
• Is unsafe;
• Is significantly different from the sample or description;
• Doesn’t do what it says it would, is not what you asked for or can’t be easily fixed.